Privacy Policy

Introduction

At Ascend Ivy, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and email address
• Payment information (processed securely through our payment provider)
• Essay content and related materials you upload
• Communications with our support team

Automatically Collected Information

When you use our service, we automatically collect certain information, including:

• Device information and IP address
• Browser type and version
• Usage data and analytics
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our essay feedback services
• Process your payments and send transaction confirmations
• Respond to your comments, questions, and customer service requests
• Send you technical notices, updates, and support messages
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraudulent activity

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your essay content is encrypted both in transit and at rest.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. You may request deletion of your account and associated data at any time by contacting us.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to correct inaccurate or incomplete information
• The right to delete your personal information
• The right to restrict or object to our processing of your information
• The right to data portability

Third-Party Services

We use third-party services to help us operate our business, including:

• Payment processing (Stripe)
• AI services for essay analysis
• Analytics and performance monitoring
• Email communications

These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Children's Privacy

Our service is intended for users who are at least 13 years old. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@ascendivy.com