Privacy Policy
Last updated: 12/12/2025
Introduction
At Ascend Ivy, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Name and email address
- Payment information (processed securely through our payment provider)
- Essay content and related materials you upload
- Communications with our support team
Automatically Collected Information
When you use our service, we may automatically collect certain information, including:
- Device and browser information
- IP address and general location
- Usage data and analytics
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your transactions and send related information
- Send you technical notices and support messages
- Respond to your comments, questions, and requests
- Analyze usage patterns to improve user experience
Essay Content Security
We understand the sensitive nature of your college essays. Your essay content is:
- Encrypted during transmission and storage
- Never shared with third parties without your explicit consent
- Deleted from our servers after service completion upon request
- Only accessed by assigned reviewers for the purpose of providing feedback
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You may request deletion of your data at any time by contacting us.
Third-Party Services
We use trusted third-party services for payment processing (Stripe) and analytics. These services have their own privacy policies and we encourage you to review them.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt out of marketing communications
Contact Us
If you have questions about this Privacy Policy, please contact us at support@ascendivy.com